Shipping and Returns
SHIPPING AND RETURNS
In stock orders are shipped within 48 hours Monday - Friday 8am - 5pm PST.
A tracking # will be provided once it has shipped. We will update your order with the tracking information.
Standard shipping is $3.99. Free shipping is available on orders $100 and up. Expedited shipping is available, the rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown the cost of shipping.
If an item goes on backorder we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
- Please email Info@pupilapparel.com to request a refund and we will assign you a tracking # as well as provide you with the shipping address for returns.
- Mail your returned item to the provided return address and include in your name, address, and the original receipt or order number.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your item is in like-new condition, you may exchange for a different style. You will not be subject to a restocking fee in this case, but you still will have to pay the difference in pricing plus return shipping.